Frequently asked questions

Services

As soon as we receive new products from our sewing factory, you can pre-order it on our shop. This option and an estimated delivery date are displayed on the website. If this is not the case, you can also contact us by phone or email, and we will help you choose an alternative.

We offer the following payment options:

  • Payment by Credit card/Debit
  • Payment by PayPal
  • Payment by PayPal Express
  • Payment by Amazon payments

No, unfortunately that is not possible.

It is possible that our e-mail ended up in your junk folder or that a mistake (spelling mistake) crept in when you entered your email address. If this is not the case, you may have a different email address in PayPal than the one you gave in your order. Then please check your other inbox.

Have you received a shipping confirmation from us? If so, the products will be delivered within 7-10 days. If you have not yet received a shipping confirmation, it may be that

  • your payment has not yet been received
  • your order contains one or more items for pre-order. As a rule, we will ship your order only when all items are available

If your order has already been shipped, please check the tracking page of your chosen shipping company. You can also contact us by phone or email.

Since we do not carry out exchanges, you can return your item and place a new order on our website.

You can return your products at your own cost to the following address:

Grassy Handels GmbH & Co. KG

L.-F. Schönherr Strasse 32

08523 Plauen

GERMANY

Have you sent your return to us? Please check whether the item (s) has / have arrived at our warehouse.

The processing time is mostly 3 working days. It can happen that in individual cases there is a delay due to an increased volume of returns and processing takes a little more time. You can also contact us by phone or email.

For the repayment, we use the same means of payment that you used for the original transaction.

We are really sorry about that. Write us an email to service@slumberorganix.de and please note your order number and which product it is. You are also welcome to attach photos to your email so that we can take a look at the defect directly.

We will then get in touch with you as soon as possible.

We are sorry. Write us an email to service@slumberorganix.com and please note your order number and which product you received instead.

We will then get in touch with you as soon as possible.

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Products SlumberOrganix

Safe baby sleep means that there are no risks while sleeping and that any risk factors are minimsed or reduced. Overheating of your baby are among the avoidable risk factors for Sudden Infant Death Syndrome. Both can be prevented by using baby sleeping bags. The use of pillows, duvets, nests and furs, long canopies or mosquito nets over the baby bed and waterproof pads in the baby bed should be avoided entirely. A hot water bottle, a heating pad, a warm grain or cherry stone pillow should also not be used in a cot.

The sleeping bag avoids covering your baby and overheating while sleeping. The sleeping bag also offers advantages such as:

  • Even when the baby kicks and moves, it remains warm and secure
  • Your baby will neither sweat nor freeze
  • Turning into the riskier prone position is made more difficult
  • Your baby will sleep more safely in a suitable sleeping bag

Tog is a unit of measurement for the thermal resistance of textiles. The larger the tog size, the warmer the sleeping bag will keep your child. Please follow our recommendations below to decide which tog size is right for your baby. The tog size depends largely on the room temperature of the children's room.

Our baby sleeping bags and sleeping bags with feet are available in 3 tog sizes:

  • 0.5 tog made from two-layer fabric, completely unlined and suitable for hot summer nights and room temperatures above 24 degrees.
  • 1.0 tog lightly lined without sleeves and suitable for room temperatures of 18-24 degrees.
  • 2.5 tog padded without sleeves, recommended for year-round use and room temperatures of 15-21 degrees.

In general, when choosing a sleeping bag, the following always applies: "The thickness of the sleeping bag and the baby's clothes must be adapted to the room temperature and not to the season." The appropriate clothing in the sleeping bag is also decisive.

Our Tog-guide helps to find the right tog for your baby

Our tog table is a guide to what clothes your baby should wear in the baby sleeping bag. This depends largely on the room temperature. Please always check that your baby is neither too warm nor too cold. The recommended temperature for the children's room is 16-18 degrees. Feel your child's neck; if it is damp, your child is too warm.

In contrast to conventional cotton cultivation, our organic cotton from Africa is grown free from chemical pesticides and fertilisers. Genetic manipulation techniques are strictly forbidden. Organic cotton is grown alternately with other types of plants. These diverse crop rotations help maintain natural soil fertility and at the same time reduce susceptibility to plant diseases and pests. In addition, organic cotton requires less water to be grown and therefore requires less local resources.

In addition to conserving resources, the cultivation of organic cotton also offers sustainable growth opportunities: organic cotton produces valuable seeds from which new plants can grow. This not only enables small organic cotton farmers in particular to get better prices and wages, it also promotes smallholder structures and independence from large seed companies and pesticide groups.

As a seal of quality, you can orient yourself to the internationally recognised GOTS standard, which certifies all of our products.

Nothing. Our SlumberOrganix and HomeOrganix products are made from 100% organic cotton.

Unlike other organic brands, which are often filled with polyester, our sleeping bags also have 100% organic cotton lining. This not only has an ecological advantage, our organic cotton is more breathable and therefore temperature-regulating and free from microplastics.

Depending on your needs, we help your baby to sleep safely due to the high quality of our sleeping bags. The sleeping bag offers sufficient freedom of movement with and without feet. Our sleeping bags with feet are particularly suitable for children of walking age, as the feet openings allow more freedom of movement. Thanks to our patented, foldable cuffs and anti-slip soles on the underside, the children's feet do not get cold.

After the fabric has been woven, the most labor-intensive phase of textile production begins. The organic cotton fabric is manufactured in our in-house sewing shop in Plauen, Germany, with a great deal of manual skill and precision. All materials used are Oeko Tex Standard 100 certified.

We made a conscious decision to have our SlumberOrganix baby sleeping bags sewn in Germany, because short distances guarantee seamless quality control. We also see our responsibility to create and secure jobs in Germany - in accordance with our motto: by mothers for mothers!

100% organic cotton shrinks a little when washed because it has not been chemically pretreated. Therefore, please note the following care instructions:

Cold wash or a maximum of 40 ° C water temperature for the first wash cycle (this also protects the environment) 

  • Use a heavy-duty or mild detergent 
  • Close zips before washing 
  • Wash with similar colours 
  • Bring into shape when damp 
  • Gentle drying at low temperature 

For more information see our care instructions

Do you need support in choosing the right sleeping bag or do you have questions about our products? Then our customer service is available Monday to Friday from 8 a.m. to 4 p.m.  German time. A good work-life balance is important to us, which is why our colleagues are only available for you during this time frame.

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In addition, organic cotton requires less water to be grown and therefore requires less local resources.In addition to conserving resources, the cultivation of organic cotton also offers sustainable growth opportunities: organic cotton produces valuable seeds from which new plants can grow. This not only enables small organic cotton farmers in particular to get better prices and wages, it also promotes smallholder structures and independence from large seed companies and pesticide groups.As a seal of quality, you can orient yourself to the internationally recognised GOTS standard, which certifies all of our products. "}},{"@type":"Question","name":"What other materials are used?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Nothing. 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Thanks to our patented, foldable cuffs and anti-slip soles on the underside, the children's feet do not get cold."}},{"@type":"Question","name":"How and where is the sleeping bag made?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"After the fabric has been woven, the most labor-intensive phase of textile production begins. The organic cotton fabric is manufactured in our in-house sewing shop in Plauen, Germany, with a great deal of manual skill and precision. All materials used are Oeko Tex Standard 100 certified.We made a conscious decision to have our SlumberOrganix baby sleeping bags sewn in Germany, because short distances guarantee seamless quality control. 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Transperancy

The concept of sustainability is becoming more and more present, and many products and services are gradually being labelled with the “green stamp”. But what exactly is sustainability and how do you recognise a sustainable brand? In the definition of "sustainable development", the German Society for Quality refers to the ‘responsible use of the earth's finite resources (2020).’ But what is meant by “sustainable”?

“To sustain” refers to a period of time that has to be maintained for as long as possible under valuable conditions, without constantly resorting to new things. This means that we want to keep the life cycle of our resources, whether water, bread, clothing, or work, as healthy and long-lasting as possible. Because the longer the life cycle lasts, the lower the need for replacement.

Longevity, endurance, and the conservation of resources are, however, a question of quality. This is expressed in the quality and nature of the resources used. This can be referring to animal welfare, economical use of water, work-life balance, remuneration and many other possibilities.

So, we donate value directly to the resource in order to extend its life cycle through quality. The resource is conserved by being “cared for” and not constantly being replaced. Therefore, their effect lasts for a long time.

The main purpose of keeping track of resources is to minimise the environmental impact of waste. The chain reaction of the exploited resource can range from a plant contaminated by pesticides to poor pay for a factory worker and thus to social inequality. A polyester T-shirt costs only five pounds, then you can buy two or three other pieces.

But if the price tag for a T-shirt made from organic cotton were ten pounds, then the consumer would know about the sustainability in the value chain. Due to the higher final price, the factory worker gets a fair wage and can, for example, buy higher quality food. The freight forwarder can have his fleet serviced more often in order to reduce the emissions of his vehicle. The cotton farmer does not get in touch with pesticides during harvest, can pay his workers fairly and his plants can renew themselves. Thus, you might just purchase one T-Shirt only, but it is kind to the environment and, thanks to its high quality - lasts longer.

If we do not change anything in our consumer behaviour, as in scenario one, then social inequality in the world increases, damage to the environment increases and the amount of resources available to us decreases.

The topic of sustainability is on everyone's lips and has become a major trend in recent years. Many companies would like to use this attractive sales market to get a piece of the “green cake”. As a result, the term sustainability can quickly be misused and only serves as a facade to enhance the corporate image. In greenwashing, the green-washed products only serve for appearance and do not correspond to any facts in terms of added value. It is more important to examine possible wrongdoers carefully and to pay attention to quality when buying. Information provided could be for example: seals of quality such as the organic seal or GOTS certificate, published sustainability reports, as well as general transparency and working conditions of the provider, etc.

According to the definition of Fair trade Germany, “Fair trade connects consumers, companies and producer organisations and changes trade through better prices for smallholder families, as well as decent working conditions for workers on plantations in developing and emerging countries” (2020). Fair trade with fair prices counteracts the yield and creates lasting value (sustainability) at the place of trade, in particular through improved income situations, self-determination, education, improved health protection, protection of resources through organic landscape.

Recycle - Reduce - Reuse: the concept of Zero Waste hides the goal of reducing the production of waste in companies and private households to the minimum. This change in consumption and production behaviour is primarily shaped by the idea of reducing and recycling. Recycling leads to a reduced need for new resources, as a resource is assigned a further benefit and can thus be used as a substitute. Reduce poses the question in the room whether a product cannot be dispensed with entirely and whether it cannot meet a need with fewer but higher quality materials.

As the name suggests, microplastics are plastic in its smallest form. So small that we can't see it with the naked eye. Big enough to harm microorganisms and the environment. This is mainly caused by the washing of synthetic fibres such as fleece, velour, polyester or polyacrylic. Since microplastics cannot be sorted out by sewage treatment plants due to their size, 2000 synthetic fibres can get into the marine environment via flowing waters per wash cycle.

All over. Sustainability determines how we do business, the quality of our products and the cooperation between all employees. The origin of our sustainable added value begins in Africa, where we obtain our organic cotton at fair prices. From the processing of the raw material to the final product, we promote local structures through jobs and fair remuneration. We made a conscious decision to have a production location in East Germany in order to create jobs and local partnerships, but also to promote socio-economic development and strengthen infrastructures. With modern working conditions such as NewWork or HomeOffice, we put our colleagues at the centre of the action, promote equality, personal responsibility, and a healthy work-life balance. Due to the high-quality requirements of our products, we not only offer longevity, but also expertise and quality free-from toxic materials. With every product sold, we bring value back to Africa to close the cycle of economic activity on a sustainable basis. In this way, we enable everyone in our value chain to have fair and valuable conditions so that they can manage all resources healthily in the long term.

The happiness and well-being of children is important to us. We have a responsibility to those who are less well off. That is why we, as a company, are involved in development aid in Kenya in order to positively influence the future of disadvantaged families and children. As a partner of the non-profit organisation Buy1Give1, we have already supported a large number of projects around the world to help people help themselves. With every Organix product sold, we plant a mango tree in order to improve ecological and economic living conditions for local families.

Find out more

The stone of our value chain lies in Africa. Here we buy our organic cotton at fair prices before it comes to our production facility in Plauen. In order to close the value chain again and create value locally, part of the proceeds from our sold goods go back to the location where the resource was extracted.

We understand leadership to be the ability to inspire and motivate other people with our vision. With the urge to create new things and to implement new ideas, we excited employees and inspired them to bring themselves and their ideas to this exciting journey. The path to this day has been marked by many successes but also setbacks. We must assert ourselves every day a new in the highly competitive market of the global economy, but without losing sight of our values.

Every actor in our value chain is valued for the work done. With fair remuneration and work models, we create a healthy work-life balance, promote local structures, the chance to work independently and the joy of going to work in the morning. Only through mutual respect, working on an equal footing and appreciation can we share and promote common values.

By making sure to use local resources and skills and to refrain from outsourcing in countries with low-cost production. This makes it possible to give socially and economically weaker regions growth prospects and to avoid the flight of valuable workers to large cities. That is why it is important to us to implement our own production directly at our location and to support local partners through cooperation.

Female empowerment means empowering women to take control of their lives and helping other women do the same. Female empowerment is therefore the central theme of our corporate culture. Women empowerment at SlumberCompany is divided into 3 areas: Our employees, our customers, our social projects. Here we not only make it possible to get a career and a child under one roof. We actively use the feedback from our customers in order to be able to implement improvements and innovations, and thus to enrich our customers' lives more and more. In our social projects in Africa we support women in taking the foundations of their lives into their own hands and ensuring the well-being of their families.

Find out more

We have made it our business not to look the other way, but to always look for a sustainable, value-adding alternative. This is not only reflected in our supply and production chain, but also in our everyday decisions about our business processes. We are constantly looking for new ways to achieve our goals of sustainability and environmental awareness. Our hands-on mentality strengthens our growth of ideas and the courage to approach things in a new, alternative way. At the same time, the structural preservation and social security of our homeland in Eastern Germany are important to us. We made a conscious decision to move our production location here. This should not only create jobs and socio-economic value, but we also want to show security and new perspectives.

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Thus, you might just purchase one T-Shirt only, but it is kind to the environment and, thanks to its high quality - lasts longer.If we do not change anything in our consumer behaviour, as in scenario one, then social inequality in the world increases, damage to the environment increases and the amount of resources available to us decreases."}},{"@type":"Question","name":"What is green washing?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The topic of sustainability is on everyone's lips and has become a major trend in recent years. Many companies would like to use this attractive sales market to get a piece of the \u201cgreen cake\u201d. As a result, the term sustainability can quickly be misused and only serves as a facade to enhance the corporate image. In greenwashing, the green-washed products only serve for appearance and do not correspond to any facts in terms of added value. 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Reduce poses the question in the room whether a product cannot be dispensed with entirely and whether it cannot meet a need with fewer but higher quality materials."}},{"@type":"Question","name":"What is microplastic?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"As the name suggests, microplastics are plastic in its smallest form. So small that we can't see it with the naked eye. Big enough to harm microorganisms and the environment. This is mainly caused by the washing of synthetic fibres such as fleece, velour, polyester or polyacrylic. Since microplastics cannot be sorted out by sewage treatment plants due to their size, 2000 synthetic fibres can get into the marine environment via flowing waters per wash cycle."}},{"@type":"Question","name":"How do we create sustainability with our Organix products?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"All over. 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With every product sold, we bring value back to Africa to close the cycle of economic activity on a sustainable basis. In this way, we enable everyone in our value chain to have fair and valuable conditions so that they can manage all resources healthily in the long term."}},{"@type":"Question","name":"What is B1G1?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The happiness and well-being of children is important to us. We have a responsibility to those who are less well off. That is why we, as a company, are involved in development aid in Kenya in order to positively influence the future of disadvantaged families and children. As a partner of the non-profit organisation Buy1Give1, we have already supported a large number of projects around the world to help people help themselves. With every Organix product sold, we plant a mango tree in order to improve ecological and economic living conditions for local families.Find out more"}},{"@type":"Question","name":"Why do we support in Africa of all places?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The stone of our value chain lies in Africa. Here we buy our organic cotton at fair prices before it comes to our production facility in Plauen. In order to close the value chain again and create value locally, part of the proceeds from our sold goods go back to the location where the resource was extracted."}},{"@type":"Question","name":"What does leadership mean at SlumberOrganix?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We understand leadership to be the ability to inspire and motivate other people with our vision. With the urge to create new things and to implement new ideas, we excited employees and inspired them to bring themselves and their ideas to this exciting journey. The path to this day has been marked by many successes but also setbacks. We must assert ourselves every day a new in the highly competitive market of the global economy, but without losing sight of our values."}},{"@type":"Question","name":"Why is fair employment so important?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Every actor in our value chain is valued for the work done. With fair remuneration and work models, we create a healthy work-life balance, promote local structures, the chance to work independently and the joy of going to work in the morning. Only through mutual respect, working on an equal footing and appreciation can we share and promote common values."}},{"@type":"Question","name":"How do we maintain local economies and infrastructures?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"By making sure to use local resources and skills and to refrain from outsourcing in countries with low-cost production. This makes it possible to give socially and economically weaker regions growth prospects and to avoid the flight of valuable workers to large cities. That is why it is important to us to implement our own production directly at our location and to support local partners through cooperation."}},{"@type":"Question","name":"What does female empowerment mean at SlumberOrganix?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Female empowerment means empowering women to take control of their lives and helping other women do the same. Female empowerment is therefore the central theme of our corporate culture. Women empowerment at SlumberCompany is divided into 3 areas: Our employees, our customers, our social projects. Here we not only make it possible to get a career and a child under one roof. We actively use the feedback from our customers in order to be able to implement improvements and innovations, and thus to enrich our customers' lives more and more. In our social projects in Africa we support women in taking the foundations of their lives into their own hands and ensuring the well-being of their families.Find out more"}},{"@type":"Question","name":"What does responsibility mean at SlumberOrganix?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We have made it our business not to look the other way, but to always look for a sustainable, value-adding alternative. This is not only reflected in our supply and production chain, but also in our everyday decisions about our business processes. We are constantly looking for new ways to achieve our goals of sustainability and environmental awareness. Our hands-on mentality strengthens our growth of ideas and the courage to approach things in a new, alternative way. At the same time, the structural preservation and social security of our homeland in Eastern Germany are important to us. We made a conscious decision to move our production location here. This should not only create jobs and socio-economic value, but we also want to show security and new perspectives."}}] }